Privacy Policy
X-TraLite is dedicated to delivering quality services and this policy outlines our ongoing commitments to you regarding the management of your Personal Information.
We adhere to the Australian Privacy Principles (APPs) established in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
You can access a copy of the Australian Privacy Principles at the Office of the Australian Information Commissioner’s website: www.aoic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information refers to information or opinions that identify an individual. Examples include names, addresses, email addresses, and phone numbers.
We collect this information through various means, such as correspondence, telephone, email, our website (www.xtralite.com.au), media, publications, publicly available sources, cookies, and third parties. We do not guarantee the policies of authorised third-party websites.
We collect your Personal Information primarily to provide our services, inform our clients, and for marketing purposes. We may also use your Personal Information for closely related secondary purposes, where you would reasonably expect such use or disclosure. You can unsubscribe from our marketing lists at any time by contacting us in writing.
When collecting Personal Information, we will, where appropriate, explain why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive Information, as defined in the Privacy Act, includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, and health information.
We will only use sensitive information for:
- The primary purpose for which it was obtained.
- A secondary purpose is directly related to the primary purpose.
- With your consent or as required by law.
Third Parties
We aim to collect your Personal Information directly from you whenever possible. However, in some cases, we may receive information from third parties. In such instances, we will take reasonable steps to inform you of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed under various circumstances, including:
- To third parties with your consent.
- When required or authorised by law.
Security of Personal Information
We store your Personal Information in a manner that protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for its intended purpose, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information will be retained in client files for a minimum of 7 years.
Access to Your Personal Information
You may request access to your Personal Information and update or correct it, subject to certain exceptions. If you wish to access your information, please contact us in writing.
X-TraLite does not charge a fee for access requests but may apply an administrative fee for providing copies of your Personal Information.
To protect your information, we may require identification before releasing any requested data.
Maintaining the Quality of Your Personal Information
We prioritise the accuracy and completeness of your Personal Information. Please inform us as soon as possible if you find any inaccuracies or if your information needs updating, so we can maintain high-quality service.
Policy Updates
This policy may change over time and is available on our website.
Privacy Policy Complaints and Enquiries
For any queries or complaints regarding our Privacy Policy, please contact us at:
Email:
sales@xtralite.com.au
1300 288 628