Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, there may be slight delays in shipment. Please allow additional time for delivery. If there is a significant delay in your order’s shipment, we will contact you via email or phone.
Orders placed by 12pm AEST will be processed and dispatched the same business day. We request a signature upon delivery for all orders unless otherwise specified.
Delivery Charges
Shipping costs depend on the size and weight of your product and your delivery location. Exact shipping costs are calculated in the shopping cart and added to your order total before checkout. Your delivery options will be displayed on the checkout page once you enter your postcode.
Standard Post Delivery
- Metro Locations: Allow 2-7 business days for delivery.
- Regional Locations (locations): Allow 4-10 business days for delivery.
Express Post Delivery
- Metro Locations: Allow 2-3 business days for delivery. Some items may take up to 5 business days.
Click and Collect
- FREE with any online order
- Available at our head office in Salisbury Plain. If you wish to collect from a different location, please call us at 1800 697 266, and we may be able to assist.